Refused Car Finance has set out a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint.

Upon receiving your complaint we will send an acknowledgement receipt within 3 days of receiving it and send written or electronic communication to inform you of how we plan to investigate the complaint, including a copy of this complaints procedure.

We will investigate your complaint impartially and competently.  In order to complete an investigation we may need to obtain detailed information from you or any third party. To deal with your complaint promptly and thoroughly we may need to ask for your help throughout the investigation. Throughout the course of the investigation we will keep you informed on the progress of the investigation and you may contact us at any time to enquire about the progress of the investigation.

If the complaint is not resolved within 8 weeks we will send a response, either electronically or in writing, to explain why we have not completed the investigation, or our Final Response.

If more than 8 weeks has passed from the date of the complaint and you haven’t received a response, or you are unhappy with the final response, you can contact the Financial Ombudsman. You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.

The Financial Ombudsman is a service that provides free and impartial advice for resolving disputes between financial services and institutions. Their contact details are:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

0800 023 4567

complaints.info@financial-ombudsman.org.uk

https://www.financial-ombudsman.org.uk/

Refused Car Finance Reviews

4.86 Average

218 Reviews

Mark Mccarthy

Brilliant first class service could have not have asked for a better service staff was amazing and very quick to help me get a car within two days top class will tell anyone who wants to get a good deal on getting a car

Ashley Lightner

When others were saying sorry, Refused Car Finance did not give up. They found me an offer from a lender that Carfinance 24/7 said had refused me. Thanks to Refused Car Finance I now have my new car

Darren Maguire

Absolutely unbelievable customer service and help from start to finish Dan who sorted things out was very patient with me and got me the best deal possible and when we came to sign things over it felt like I was dealing with a friend

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