It’s lovely to meet you! Thank you for passing by our Meet the Team page and for wanting to get to know us a little better! We know it helps to put a face to a name so we have created some mini profiles below so you can do just that – we hope we don’t disappoint too much!
If you are looking for more information on Refused Car Finance then you can find that out on the RCF About Us page. In the meantime, please scroll on and take a nosey at the special guys and gals that make up our team.
Dream Car: Bugatti Chiron
Random Fact: I was a child model for a supermarket chain and featured in one of their advertising campaigns #fact.
My Role: The overall jist of my role is that I make sure my team (the Three Marketeers!) feed telesales with plenty of juicy data, create new and exciting ways to market our products and brand as well as analysing, reporting and evaluating everything we do!
Dream Car: Aston Martin DB11
Random Fact: I once met Ainsley Harriott in Popolos and told him I was a fan of his Couscous!
Head of Content and Paid Search
My Role: You can find me nattering about all things related to cars and finance on our blog or in the midst of a bidding war on keywords over on Google Adwords!
Dream Car: Red Convertible Jaguar E Type
Random Fact: I once met the infamous Sir Bobby Robson!
Head of Search
My Role: As a bit of a techie I take care of the SEO both off and onsite. I spend the majority of my time shifting through data and trying to make friends with Google.
Dream Car: McLaren 12C Spyder
Random Fact: You can find me freezing in the North Sea attempting to water-ski or enjoying jet-skiing.
Customer Contact Manager
My Role: My role includes managing the customer contact team and ensuring every single customer is contacted and receives the best possible service. I relay with lenders and the marketing team to pinpoint where we can make improvements to make the customer journey run as smoothly as possible.
Dream Car: McLaren P1
Random Fact: I was on Soccer AM. Twice!
Customer Contact Executive
My Role: I ensure the customer receives the highest standard of service and gets the best car loan so they can drive away happy.
Dream Car: Renault Wind
Random Fact: I’ve worked out with Matt Willis from Busted.
Customer Contact Executive
My Role: Main point of contact for the customer through the full journey from applying to driving away.
Dream Car: Yellow Convertible Beetle
Random Fact: I’m allergic to goats… and dwarf hamsters!
Dream Car: Ford Mustang Shelby GT500 Eleanor
Random Fact: I used to sing in an A cappella Doo-wop band.
Dealer Business Manager
My Role: I am the main port of call to build relationships with car dealers direct to help both place their customers with finance companies and place our approved customers with them in order to make getting a car as easy as possible for the public.
Dream Car: 1967 Mustang GT500
Random Fact: I talked my way into the afterparty of Steve Harper’s testimonial and had Faustino Asprilla pour vodka down my neck…
What makes Refused Car Finance great? Well our director believes it’s us – the people, the team! We all bring unique skills and qualities to the table in all of our departments; sales, marketing and aftercare, all of which work together to bring our customers the best possible service.
Making sure every member of staff is happy is our priority! All of us are given the same opportunities to progress our professional skills and are offered room to grow with the business. And because we all enjoy the role we play within the business, we have a really great atmosphere – it’s even better when the takeaway grub is in! All of these things contribute to our ‘in it together!’ mentality; we’re like a small family, always game for a good laugh and some after-hours bonding/bevvies!
We hope you like what you see. We all share a common goal in helping those who struggle to obtain car finance get into their next car and we would love to help you too. If you’re still feeling a little unsure then maybe hearing what some of our lovely customers have had to say about our service might help you decide? You can read their reviews here.